Contact information
Name, company or organization, email address, phone number and WhatsApp contact.
Personal information and data protection
Privacy Policy
This policy explains how BusKorea.com, operated by NEWFREN – YourBus Korea, handles personal information submitted through the website, email, WhatsApp and related reservation communications.
Scope of this policy
This policy applies to quotation requests, reservations, contracts, payments, customer support and transportation-service communications handled by BusKorea.com.
By submitting information, you acknowledge that it will be processed as reasonably necessary to review, quote, confirm and operate the requested transportation service.
Only provide necessary information
Do not send passport copies, payment-card numbers, medical records or other highly sensitive information unless BusKorea specifically requests it through an appropriate secure method.
Information we may collect
The information collected depends on the request and stage of the reservation.
Travel and itinerary information
Service dates, pickup times, locations, hotels, destinations, stops and operating schedule.
Passenger and luggage information
Group size, guides, children, suitcase quantities, special equipment and accessibility-related transport needs when voluntarily provided.
Flight and meeting information
Airline, flight number, terminal, arrival or departure time and meeting instructions.
Reservation and payment records
Quotation references, contract details, deposit status, invoice information and payment-method records. Full card data is not intended to be stored by BusKorea.
Technical information
IP address, browser or device information, access logs, form-submission records and security-related data.
How we use personal information
Personal information is used only for legitimate business and service purposes.
- Reviewing quotation requests and recommending suitable vehicles
- Preparing quotations, invoices, contracts and reservation confirmations
- Coordinating vehicles, drivers, guides, luggage vehicles and meeting arrangements
- Communicating before, during and after the transportation service
- Processing deposits, balances, refunds and accounting records
- Preventing spam, fraud, abuse and security incidents
- Meeting legal, tax, dispute-resolution and recordkeeping obligations
When information may be shared
BusKorea does not sell personal information. Limited information may be shared when necessary to provide or support the service.
Drivers and vehicle operators
The group representative’s name, contact details, itinerary and meeting information may be shared for dispatch and operation.
Guides and coordinators
Necessary schedule and contact details may be shared when guide or meeting services are arranged.
Payment and banking providers
Banks, card processors, PayPal or payment-service providers process payment-related information under their own terms.
Technology and hosting providers
Hosting, email, security and technical service providers may process limited data to operate the website and communications.
Legal and safety requirements
Information may be disclosed when reasonably required by law, authorities, insurance, dispute handling or protection of passengers and property.
How long information is kept
Information is retained only as long as reasonably needed for service, accounting, legal and dispute purposes.
- Unconfirmed quotation inquiries may be retained for follow-up, service improvement and fraud prevention.
- Confirmed reservation, contract and payment records may be retained for legally required accounting and tax periods.
- Driver and operational contact information may be kept for service completion and post-service issue handling.
- Security and server logs may be retained for troubleshooting, abuse prevention and incident investigation.
- Information may be kept longer when a dispute, unpaid balance, legal claim or regulatory requirement exists.
- Data no longer required is deleted, anonymized or securely disposed of when practical.
Security measures
Reasonable administrative and technical measures are used to reduce unauthorized access, loss or misuse.
- Encrypted HTTPS connections for normal website access
- Restricted administrative and hosting-account access
- Server, form and security logging
- Spam and abuse controls
- Limited sharing of operational information
- Backups and access reviews where practical
Cookies, analytics and access logs
The website may use essential cookies, session data and access logs required for language selection, form security, site operation and abuse prevention.
Basic analytics may be used to understand page use, visitor counts and technical performance. These records are not intended to identify a person unless required for security or investigation.
Your choices and rights
Subject to applicable law and legitimate recordkeeping needs, you may contact BusKorea regarding your personal information.
- Request access to personal information associated with your inquiry or reservation
- Request correction of inaccurate contact or itinerary information
- Request deletion when the information is no longer required and no legal obligation prevents deletion
- Withdraw consent for optional communications
- Object to unnecessary use or sharing of information
- Ask how information was used for a specific reservation
Children and student groups
Reservations for children or student groups should be submitted by an adult organizer, school, institution, parent or authorized representative. Avoid submitting unnecessary personal details about individual minors.
International customers and cross-border processing
BusKorea serves overseas customers, so information may be transmitted across national borders through email, WhatsApp, international banking, payment processors or travel-agency communications.
By using these channels, you understand that service providers in different countries may process information under their own privacy and security rules.
Privacy contact
For access, correction, deletion or privacy questions, contact us using the details below.
- Operator: NEWFREN – YourBus Korea / BusKorea.com
- Email: yourbus@naver.com
- WhatsApp: +82 10-8280-1114
Privacy questions
Do you sell customer information?
No. Personal information is not sold. It may be shared only as reasonably necessary for transportation, payment, legal or security purposes.
Do you store full card numbers?
BusKorea does not intend to store full payment-card details. Card or PayPal payments are processed through the relevant payment provider.
Why is my itinerary shared with the driver?
The driver needs the pickup time, route, destination and representative contact to perform the confirmed transportation service.
Can I request deletion of my inquiry?
You may request deletion, subject to legal, accounting, fraud-prevention and dispute-related retention requirements.
Are WhatsApp messages covered by this policy?
Yes, information received through WhatsApp for quotation or service purposes is handled as reservation communication, while WhatsApp also applies its own terms.
How are flight details used?
Flight details are used to identify the terminal, monitor arrival or departure timing and coordinate airport meeting and waiting.
Does the website use cookies?
Essential cookies or session data may be used for site operation, language selection, form security and abuse prevention.
How do I correct incorrect information?
Contact BusKorea by email or WhatsApp and identify the quotation or reservation so the relevant information can be reviewed and corrected.